JWed Upgrade Replaces "Messages" With "Chats"

JWed has enhanced the member communications experience with the new “Chats” interface.

The new “Chats” section on website and App now includes all communications between members.

WHY DID JWED DO THIS?

JWed consistently and heavily invests to optimize our members' experience.

While we acknowledge change can naturally bring some initial member concerns, we know the new system will prove far more efficient, far easier to use and result in far more communications between members - which means even more matches!

In addition, given the ever-increasing 1) Numbers of JWed members and 2) Numbers of communications between members, the existing “Messaging” interface did not suffice and JWed had to be proactive in replacing with a system much more robust and user-friendly.

Lastly, JWed’s new App, JWed Match, which is growing in popularity, now fully synchronizes with the JWed website, making cross-platform usage by members simple and easy.

WHAT THIS MEANS IN WHAT YOU SEE

  • On JWed.com, user will no longer see the heading “Messages” but “Chats”
  • On the JWed Match App, user will no longer see the headings of “Messages” and “Chats” but just “Chats”

WHAT THIS MEANS FOR YOUR USER EXPERIENCE

  • The interface is very simple and looks and feels like Instant Messaging. To be clear however, all messages between members are still sent through JWed's safe, private and controlled internal environment
  • The new interface makes it much easier to communicate with members across platforms, whether on website or App

THE JWED MATCH APP

  • The JWed Match App is free to download and can be used by any JWed member
  • Available on Apple iPhones and Android phones at the Google Play Store
  • http://www.jwedmatch.com

EARLIER ERRORS WITH “CHATS” UPGRADE THAT HAVE SINCE BEEN RESOLVED

  • For some members the “Chat” counter made false notifications about new messages, when in fact these were just old migrated messages that member had never answered.
  • Some members initially experienced a few seconds delay in screen loading with all their messages

ENHANCEMENTS TO BE ADDED

  • Video Chat is being added
  • Ability to Search Chats alphabetically and by date
  • Wider screen interface for website users

VISUAL EXPLANATION OF USAGE

  • Please see below

NEW CHATS INTERFACE

STILL EXPERIENCING ANY ISSUE/NEED HELP?

If you are still experiencing any problems, or if have any other issue, please email the JWed Customer Support Team at [email protected]